Some have reported tha chaning the USB 3 cable has fixed it for them. (in 2017 I share my experience with Samsung Returns)
Some have had this happen since windows 7, others windows 10.
If the drive makes clicking noises , then it is a damaged.
One website shows that one fault is the read head gets stuck and that there is supposedly a second platter with a backup !! Also shows how to open and fix, might be worth a look here
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