Joyetech chat say warranty only 28 days
It says on their website 'Mains chargers and USB leads have a 12-month warranty, which covers the component parts'. Although 'an battery's expected life span is 2-3 months.'
I've got many batteries and they have lasted over one year.. I'm curious why they say such a short life?
When it comes to the MOD which is a battery charger and power device , they say it does not have a years warranty, this is strange as mains chargers do.. in the chat show above, IMRAN says they only have 28 days, which as we all know is the statutory time for returns for full refund.
IMRAN says "a mod is an electronic cigarette"
How odd is that !! because the mod does not emit any vape or smoke, it is the tank that does all that.
I have an old Kangertech device and also a Aspire Pegasus which where purchase months before the Wismec Presa, and they have both lasted and still working.
Even a mobile phone with about 4 buttons (moving parts) and screen, camera, transmitter has a Full 1 Year warranty.
I spoke to the manager who confirmed only 28 days. But has kindly offered to send a pre-paid envelope so it can be returned and hopefully fixed.
The problem it has is that when putting any atomizer tank on to it, the device registers "no atomizer found". Although the button works and so does the display.
The customer service manager Richard went on to say "if eliquid gets into the device it can cause damage". Even though this is supposedly a quality of product, it is only backed up with only 28days.
My device is clean, but 28 days I find it sounds like something a small business might say, I must admit I thought Wismec / Joyetech where a prestigious major company.
Joyetech have been in the industry since 2007.
Their Top 3 Markets:
Western Europe 40.00%
Factory Size: 1,000-3,000 square meters
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